Assistant Manager

About This Role

We are seeking an experienced IT Operations Engineer to manage and optimise the Output Management application across hybrid environments including on-premises and cloud platforms. This role is pivotal in ensuring high-performance delivery of customer communications and contract summaries, which directly impact sales and customer engagement. The individual will lead incident resolution, drive automation, and collaborate across teams to maintain Platinum-level service standards.

What you will do

• Ensure seamless operation of Output Management systems across AWS, OCI, and on-prem platforms
• Monitor and manage workflows for mail, SMS, push notifications, print, and archival services
• Guarantee timely and accurate generation of contract summaries to support sales
• Lead incident resolution and root cause analysis to minimise business impact
• Coordinate infrastructure changes and deployments across Production, UAT, and Test environments
• Collaborate with cross-functional teams to align output delivery with SLAs
• Implement automation and scripting to enhance reliability and reduce manual effort
• Maintain compliance with data privacy, security, and regulatory standards
• Provide dashboards and performance metrics for proactive issue detection
• Drive continuous improvement initiatives for speed, accuracy, and resilience
• Manage change and release activities with thorough validation
• Own capacity planning and cost optimisation strategies
• Mentor team members on tools and operational best practices
• Contribute to strategic planning for output architecture and scalability
• Ensure rapid recovery and minimal downtime in case of disruptions
• Assess future project requirements and proactively shape output capabilities

Who You Are

• 3–5 years of experience in IT operations or related fields
• Proficient in SQL, PL/SQL, Unix/Linux, Python, Perl, Java
• Hands-on experience with AWS, Kubernetes, Dynatrace, Kafka, GithubActions, Terraform, Prometheus & Grafana, Jenkins, Nexus, Harbor, OCI/DRCC
• Strong understanding of DevOps tools and practices
• Demonstrated ability to manage complex environments and deliver high availability
• Skilled in incident management, automation, and stakeholder communication
• Open-minded, solution-oriented thinker with strong communication skills
• Proven ability to work independently and exercise sound judgement