Cloud Engineer

 Provide Technical Support: Serve as the first point of contact for customers or internal users needing assistance with Azure services, including virtual machines, storage, networking, and more. 

• Incident Management: Monitor, log, and troubleshoot incidents reported through service tickets, ensuring timely resolution or proper escalation. 

• Basic Troubleshooting: Use Azure portal, logs, and diagnostic tools to identify and resolve basic cloud infrastructure and service-related issues. 

• System Monitoring: Monitor the health of Azure services, ensuring that systems are performing optimally. Assist in resolving minor performance issues, errors, and service interruptions. 

• Configuration Assistance: Assist in configuring Azure services and resources based on predefined templates and standards. 

• Support Azure Security: Ensure that security policies and procedures are followed, helping to identify potential security incidents related to cloud infrastructure. 

• Escalation to Higher Levels: When necessary, escalate issues to senior team members or Azure engineers for complex or unresolved issues. 

• Documentation: Maintain accurate records of incidents, solutions, and escalations in ticketing systems. 

• User Training: Assist users with understanding and using basic features in Azure, offering training and guidance as needed.