Salesforce Support Engineer

Key Responsibilities

Technical Leadership & Development

Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.
Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.
Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.

Cross-Functional Collaboration

Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.
Participate actively in Agile processes and sprint planning.
Create and maintain comprehensive technical documentation across regions.
Support 24/7 operations through on-call rotations and incident management.

Innovation & Continuous Improvement

Research and evaluate emerging technologies to enhance platform capabilities.
Contribute to roadmap planning and architecture decisions.
Mentor junior team members and foster knowledge sharing initiatives.