TechOps

Your key responsibilities

• Provide expert technical support for MuleSoft applications, APIs, and integrations, ensuring optimal performance and availability.
• Troubleshoot and resolve complex issues related to MuleSoft integrations, including analyzing logs and debugging applications.
• Collaborate with development teams to implement best practices for API design, development, and deployment.
• Monitor MuleSoft environments to ensure high availability, performance, and security.
• Assist in the deployment and configuration of MuleSoft applications across various environments (development, testing, production).
• Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence.
• Work closely with business stakeholders to understand requirements and provide effective integration solutions.
• Create and maintain comprehensive documentation for support processes, troubleshooting guides, and system configurations.
• Stay updated with the latest MuleSoft features, tools, and industry best practices to enhance support capabilities.
• Participate in on-call support rotation and provide after-hours support as needed.

Skills and attributes for success

• Experience 4-7 Years of experience required in MuleSoft with MuleSoft Certified Developer or Architect certification.