Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

• 5+ years of experience in IT service delivery or technical support roles.
• Strong knowledge of ITIL frameworks and service management principles.
• Experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management.
• Familiarity with incident, problem, and change management processes.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Certifications such as ITIL is a plus.

Essential job tasks

• Experience with cloud platforms (AWS,PCF)
• Ability to automate monitoring tasks using scripting (Python, PowerShell, etc.).
• Experience with monitoring tools like New Relic, Splunk added advantage
• Experience with Middleware Administration
  • Weblogic, Tomcat , Apache , Nginx

• Experience with OS like Linux  , Unix