AVP, Production Eng, WRB Tech

Service stability and incident management

•    Ensure maximum service quality and stability through prompt and effective response to technical incidents.
•    Act as a catalyst for change by performing incident and problem analysis, identifying root causes, and driving continual service improvement (CSI) initiatives.
•    Where relevant, perform a control function to ensure that new technology changes do not introduce instability into the production environment.

Monitoring and observability

•    Drive and achieve “north star” monitoring and observability goals.
•    Build comprehensive monitoring, alerting, and logging are in place for critical services, enabling proactive detection and rapid remediation of issues.

Automation and operational excellence

•    Automation of operational tasks such as deployments, monitoring, scaling, and infrastructure management to reduce manual effort and operational risk.

Site Reliability Engineering (SRE) practices

•    Troubleshoot issues and participate in incident response, troubleshooting, and post-incident reviews (post-mortems) to minimise downtime and institutionalise learning from failures.
•    Optimise infrastructure, systems, and processes for performance, efficiency, and reliability.
•    Contribute to the design and implementation of robust deployment pipelines and release strategies that enable smooth, frequent, and reliable releases (e.g. blue/green, canary).

Change, release, and rollout management

•    Review and implement production-related changes, releases, and rollouts with zero or minimal impact to application stability and client experience.
•    Review and coordinate dependent changes across surrounding systems, infrastructure, networks, and shared services.
•    Ensure thorough technical plans are in place for all production changes, including implementation steps, fallback/rollback strategies, data conversion or migration plans, and validation checks.

Reporting and continuous improvement

•    Drive closure of remediation actions to prevent recurrence of incidents.

Collaboration, coaching, and knowledge sharing

•    Participate in and support cross-training and structured knowledge transfer activities within and across support and engineering teams.

Leverage AI and automation for production engineering

•    Use AI-driven tools (e.g. for log analysis, anomaly detection, alert correlation, and capacity forecasting) to proactively identify, diagnose, and resolve production issues.
•    Collaborate with engineering and platform teams to integrate AI/ML capabilities into monitoring, incident management, and self-healing workflows (e.g. automated remediation, intelligent runbooks).
•    Continuously review and refine AI-enabled alerts, models, and automations based on production behaviour, incident learnings, and feedback from support teams.
•    Promote the safe and compliant adoption of AI solutions within production engineering, ensuring adherence to the bank’s risk, security, and data governance standards.

Governance

• Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
 

• Production Engineering Chapter area lead
• Production Engineering Chapter Lead
• Wealth Management - Product Owners