Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Proactively identify and resolve software issues. - Collaborate with cross-functional teams to troubleshoot system problems. - Develop and implement software solutions to enhance system performance. - Document software defects and solutions for future reference. - Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems. - Strong understanding of software troubleshooting methodologies. - Experience in software development and implementation. - Knowledge of database management and SQL queries. - Familiarity with IT service management tools. Additional Information: - The candidate should have a minimum of 3 years of experience in EPIC Systems. - This position is based at our Noida office. - A 15 years full time education is required.