Application Support Engineer

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
• Provide in-depth product support and researching client issues.
• Troubleshoot problems with equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
  What you will need:
• Prior banking experience preferred.
• Strong analytical, organizational and time management skills.
• The ability to work independently.
• You are an excellent communicator and strong problem-solver knowledge of FIS products a plus.
• Provide support for application errors, database issues, and system performance.
• Collaborate with teams for issue escalation and resolution.
• Monitor system logs, performance, and alerts to identify and resolve issues.
• Perform SIT and UAT testing for change requests and incident fixes.
• Support deployments, system updates, and configuration changes.
• Ensure all documentation and prerequisites are completed before deployment as per CAB requirements.
• Work closely with developers, clients, and vendors to resolve complex issues.
• Participate in DR drills and apply patches or updates as needed.
• Communicate technical updates to business users and stakeholders.

Added bonus if you have:

• Good to have experience in Product support role.
• Understanding of the financial services industry.
• Experience with SQL queries or other relational databases.
• Familiarity with Linux/Unix and Windows environments.
• Understanding of ITIL processes (incident, problem, change management).
• Strong communication and coordination skills.

Nice to Have:

• Familiarity with SDLC methodologies (Waterfall, Agile, etc.).
• Knowledge of FIS products and services.
  • Awareness of industry standards (ISO, CMM)