Application Support Engineer

Responsibilities

Direct Responsibilities

• Operate autonomously on day-to-day IT Operations activities, ensuring non-production stability and service availability.
• Implement,configureand supervise monitoring, alerting and supervision solutions for applications and technical components.
• Risksidentifyproactively and improvement opportunities andoptimizingnon-Production infrastructure resources (CPU, RAM) on Legacy and IT Cloud environment
• Support development teams to secure and accelerate deliveries in an Agile and DevOps context.
• Adapt to continuously evolving technical environments,toolsand practices bymaintainingup-to-date technical knowledge.
• Identifyoperational issues (performance, flows, security, network) innon-production environment and contribute to corrective and preventive action plans.
• Manage incidents and problems, ensuring efficient service restoration, coordination,communicationand root cause analysis

Contributing Responsibilities

• Participate in IT–Business meetings to understand business priorities,constraintsand operational expectations.

• Provide technical and functional application support to users.
• Contribute to problem management activities, including root cause analysis, actiontrackingand follow-up with stakeholders.
• Support release preparation, deploymentactivitiesand production transitions.
• Maintain and update operational documentation,proceduresand knowledge bases.
• Contribute to planning,prioritizationand coordination of operational and functional activities within the RUN scope.
• Promote best practices and contribute to continuous improvement initiatives across teams.
• Escalating to the French PHP Team whenrequired

Technical & Behavioral Competencies

Technical Competencies

• Incident support: ITIL Concept, Service Now
• IT operations and application production
• Monitoring,supervisionand alerting tools with Dynatrace tools appreciate
• Incident, problem and change management
• Operationsystems :Linux ,Windows ,Mainframe in Production and non-production environments
• CI/CD and release management tools: Argo CD, Jenkins, XL Release
• Infrastructure as Code: Terraform
• Containerization and orchestration: Docker, Kubernetes, OpenShift
• Operating systems: Linux and Windows
• Configuration management and automation: Ansible

• Scheduling and workload automation: Control-M
• File transfer and data flows: CFT
• Databases: Oracle / SQL
• Application performance analysis: logs,tracesand events
• Release and deployment processes in Agile / DevOps environments

Behavioral Competencies

• Strong problem-solving skills
• Ability to work underpressure onmajor incidents
• Customer / service-oriented mindset
• Strong autonomy and sense of ownership in production environments.
• Ability to learn quickly,adaptand evolve in a constantly changing technical context.
• Solid understanding of IT Operations andapplicationproduction constraints.
• Strong coordination and planning capabilities within RUN activities.
• Effective communication with IT stakeholders.
• Ability to manage priorities andoperateefficiently in complex environments.

Specific Qualifications:

• Minimum 5 years of experience.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Docker, Kubernetes,OpenShif
• Expertisein ITIL concept
• KnowledgeinOracle / SQL

Behavioral Skills: 

• Adaptability
• Creativity & Innovation
• Communication skills - oral & written
  • Ability to collaborate / Teamwork