Application Support Engineer

Job Overview:
An Application Ops Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate teams.
Key Responsibilities:
Event Management (Monitoring dashboards & Alert handling) and finding resolutions within SLA’s
Monitoring Ticketing tools to analyse 1st Line and 2nd Line defects and drive to closures within agreed SLA’s
Escalate/Properly route tickets to internal teams(DevOps, Dev, Platform etc)
Includes support for Non-Prod & Production systems
Zero downtime for Applications, reduction in Mean time to resolve.
Create Standard Operating Procedures for L1/L2/Alert resolutions
Required Qualifications:
Technical Expertise:
4+ years of experience as an application support Engineer
Awareness of Business Domains
ITIL service management and understanding in Kanban
Splunk, App D, Grafana
Linux, Multi cloud management, Kubernetes. Http errors - troubleshooting
Scripting & Tools: Shell/Python; Remedy, Service Now, Jira
Soft Skills:
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment. 

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time