Application Support Engineer

In this role, you will have the opportunity to:

• Application operations and maintenance activities – including but not limited to user access management, reporting, monitoring & support.
• Maintenance, configuration and support of integrations between manufacturing, physical security, facilities systems and other Biopharma systems.
• Technical leadership, setting best practices including integrations and application ops support, mentoring and helping team members.
• System administration of applications managed by Biopharma in across 3 regions (these would include Manufacturing, Sourcing and Quality systems).
• Incident, problem, change and configuration management in ServiceNow.

The essential requirements of the job include:

• IT professional with 3+ years of managing & supporting manufacturing systems or Physical security or facilities applications like BMS, EMS.
• Bachelor’s or master’s degree in computer science or other STEM-related one.
• ServiceNow Knowledge.
• ITIL certified with DevOps concepts knowledge.
• Understanding of process especially in Manufacturing & Service Operations.
• Practical knowledge of relational databases and demonstrated experience in scripting or developing software.
• Prior automation experience including developing new tests and using Git repositories. Knowledge of QA methodologies and techniques would be a plus.