Application Support Specialist

Essential Skills:

• Strong domain knowledge in Card Acquiring, Merchant Settlement and Payment process or financial sector.
• Should have SME functional as well as technical knowledge of Mainframe systems.
• Good to have knowledge of TRAMS, disputes and chargebacks processes
• Sound knowledge of & hands-on work experience inMainframe Skills – Cobol, JCL, DB2, VSAM, ESDS, CICS and REXX
• Database – SQL/Oracle
• Toolset – Easytrieve, Xpeditor, Fileaid, Endeavor
• Scheduler – TWS
• Technology - UNIX, Windows, Scripting
• Monitoring Tool App Dynamics, KIBANA, ITRS

Some other highly valued skills include:

• Ensure application availability and stability by monitoring system performance and proactively addressing issues
• Lead incident resolution to minimize downtime and maintain smooth operations
• Perform root cause analysis for recurring issues and implement long-term fixes to prevent future disruptions