Application Support

What You will be doing: 

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
 

What you bring: 

• Minimum 3-5yrs of considerable Hand on Experience in Unix, Linux, SQL are the primary requirements for the role.
• Exposure/Supporting we based application
• Should be able write SQL queries with all types of join and group by
• Should be comfortable using SQL built in functions
• Should be able to debug complex SQL scripts, procedures, views and functions.
• Should be comfortable with Microsoft SQL Server Management Studio
• Willing to work in Rotational and weekend shift
• Knowledge of the Derivative market especially on post trade activities.
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Good to have finance [Capital Market] domain Knowledge

Added bonus if you have

• Knowledge of FIS’ products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios