Application Support
citi
Job Description
- Role Overview - #FXAPSupport
As an FX Trade Capture Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.
Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.
This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.
There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you. The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities: - Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
- Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
- Develop and maintain technical support documentation for support team members and wider technology teams.
- Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements.
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
- Participate in application releases from development, testing and deployment into the production environment.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: - 3-5 years of experience in a Production Support role/environment is essential
- Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux, middleware, cloud
- Experience installing, configuring and/or supporting business applications
- Basic Business knowledge/ understanding of financial markets and products.
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge and experience of Problem Management Tools.
- Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
- Experience working in a fast-pace