Applied AI ML Lead - Global Banking
zuora
Job Description
Job Responsibilities
- Build and productionize agentic AI solutions agents, orchestrators, tool/function integrations, workflow/state management, and guardrails
- Implement MCP-style integrations to connect agents to enterprise tools/services with strong controls, auditability, and observability
- Deliver AI-enabled business UI experiences in partnership with product and UX, ensure usability, performance, and accessibility
- Design and develop Python and Java services (microservices and shared libraries) with strong API contracts and domain-driven design where applicable
- Partner with platform engineering to build/enhance core capabilities: Shell/component frameworks and reusable UI building blocks ;Resolver servers and orchestration backends ;Gateway services for routing, resiliency, and authN/authZ integration ;OPA-based policy enforcement and policy-as-code enablement
- Own end-to-end delivery, requirements, architecture, implementation, testing, CI/CD, deployment, monitoring, and production support
- Establish and uphold engineering standards for code quality, automated testing, performance tuning, observability (logs/metrics/traces), and resiliency
- Collaborate with security, risk, and controls partners to ensure solutions meet governance and compliance expectations for AI-enabled systems
- Produce reference architectures, templates, and paved paths to accelerate adoption across teams
Required Qualifications, Capabilities, and Skills
- 10+ years of hands-on software engineering experience delivering production-grade systems
- Strong proficiency in Python and Java, including clean architecture, design patterns, and performance-minded development
- Proven experience building distributed systems/microservices, including REST/gRPC API design and service decomposition
- Hands-on experience with orchestration/workflow patterns (state machines, job runners, event-driven services, or equivalent)
- Strong grounding in secure engineering practices authentication/authorization, secrets handling, least privilege, secure coding
- Experience with policy enforcement/authorization patterns, familiarity with OPA (or similar policy-as-code frameworks)
- Hands-on experience with Elasticsearch for building search, indexing, and analytics capabilities at scale
- Experience designing and implementing Spring Batch jobs for large-scale data processing and ETL workflows
- Solid SDLC discipline, code reviews, unit/integration testing, CI/CD, release hygiene, and production support ownership
- Strong communication and collaboration skills across product, UX, and multiple engineering teams
Preferred Qualifications, Capabilities, and Skills
- Experience building LLM/GenAI applications, including prompt/tool design, RAG patterns, evaluation approaches, and safety controls
- Familiarity with Model Context Protocol (MCP) concepts and building tool ecosystems for agent platforms
- Experience with React/TypeScript and enterprise UI shell/component frameworks
- Experience with Kafka/event streaming and asynchronous, event-driven architectures
- Cloud-native experience(AWS) with containers/Kubernetes and operational excellence (monitoring, alerting, incident response)
- Background delivering platforms in regulated environments with strong risk and control requirements