Architect

Own and improve the reliability, availability, and performance of production services.

Operate and evolve production cloud infrastructure at scale (primarily GCP).

Participate in incident management, including detection, triage, mitigation, escalation,

and recovery.

Use and improve incident workflows and tooling (e.g. ServiceNow) to ensure clear

ownership and timely communication.

Design, implement, and operate observability solutions including monitoring, logging,

tracing, synthetics, and dashboards (e.g. Splunk Observability, OpenTelemetry).

Define, monitor, and report SLIs, SLOs, and error budgets for critical services.

Reduce operational toil through automation and engineeringled solutions.

Contribute to production readiness reviews, capacity planning, and deployment safety

mechanisms.

Perform rootcause analysis and lead or contribute to blameless postincident reviews.

Communicate complex technical issues clearly to engineers, stakeholders, and