Assistant Manager - ITSM & ITOM Engineer

Key Responsibilities:

·       Design, Integrate and support our ITSM data solutions including ingestion methods which includes Discovery, Cloud Discovery and API ingestion using IRE technologies across on-premise and cloud providers (Azure, AWS & Google)

·       Design and implement solutions with the ServiceNow Common Service Data Model (CSDM) in mind and support the continued implementation within ServiceNow ITSM areas

·       Develop scripts, workflows and ServiceNow Catalog items across ITSM, ITOM and CMDB in partnership and under the technical governance of ServiceNow Delivery within Deloitte Technology 

·       Work closely with teams to ensure that Discovery errors are managed and root causes identified so as to maintain an environment where we are automating and inheriting data

·       Provide input to our technical roadmap to leverage the latest existing platform capabilities to support reduction of technical debt as applicable, while automating everywhere possible 

·       Work within diverse teams across our organization and vendor partners to collaboratively change our IT processes by bringing together experts in AI technologies, ServiceNow, Business Architecture, Service Excellence, Observability, Cloud (Azure, AWS and Google) and orchestration

• Participate in integrating several leading edge monitoring solutions into a common workflow engine using ServiceNow to help automate remediation and self-healing techniques
• Review and fulfill client requirements including analysis of business pain points to design technical solution options based on platform capabilities, and current architecture