Associate - Devops

Direct Responsibilities

·       Providing technical and functional support

·       Managing incidents within the scope and guaranteeing the eradication of problems

·       Implementing monitoring and supervising the application’s technical and functional components

·       Monitoring the smooth implementation of processing according to the production plan 

·       Monitoring the condition of the application’s technical components

·       Ensure that the application meets its functional requirements and operates as intended

·       Checking the proper running of application backups and restoration 

·       Orchestrating and managing the various releases within the scope 

·       Creating and enriching the application document framework 

·       Maintaining operating procedures

·       Create Automation through Gitlab, Ansible, DAIR

·       Create and Deploy updates for Obsolescence, patches

·       Create SOP's, perform knowledge transfer and cross training for proper backup in team.

·       Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.

Contributing Responsibilities

·       Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation 

·       Contributing to the construction of production dashboards and undertaking the actions defined for improving the service 

·       Contribute to continuous improvement actions 

Technical & Behavioral Competencies

Primary skillsets (mandatory): 

•              Knowledge and proven experience with Devops tool including Gitlab, Kubernetes, Openshift

•              Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)

•              Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries 

•              Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)

•              Familiarity with containerization technologies (e.g., Docker)

•              Experience with any cloud platforms (preferably IBM Cloud)

•              Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)

•              Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

•              Automation of deployment, customization, upgrades and monitoring through DevOps tools

•              Strong English communication skills.

 Secondary skill sets (good to have): 

•             Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management   

•             Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills: 

• • Communication
  • Analytical Ability
  • Team Player

Transversal Skills:

• • Ability to understand, explain and support change
  • Ability to develop and adapt a process 
  • Analytical Ability
    • Ability to inspire others & gen