Associate, Customer Support Engineer

What you will be doing

• Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours, willing to work on weekends & night (9:00 PM & 11:00 PM) shifts
• Conducting remote troubleshooting of Enphase products
• Troubleshooting, approving and executing warranty claims
• Providing pre-sales information about Enphase products
• Assisting with the activation of new Enphase sites as needed
• Documenting all activity in a central CRM/Help Desk software platform
• Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed
• Following departmental conventions and procedures
• Participating in ongoing training/education of industry standards and Enphase product-specific information
• Professionally represent Enphase via all communications mediums
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
• Performing other duties as assigned

Who you are and what you bring

• Should be a Graduate – B.E/B. Tech and/or Electrical
• New College Graduates / Freshers, with 60% and above in 10th & 12th, 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
• Strong verbal and written communications skills in English
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
  • Exposure to solar/PV-related environments