Associate Lead Application Support

About the Role:

In this opportunity as Technical Lead, you will: 

• Act as the subject matter expert for any operation & tech support inquiries that is related to the services & products that we support. 
• Participate in Major Incident process, providing hands-on support investigating and troubleshooting the incident, to successful mitigation 
• Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders. 
• Provide Product/Application engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. 
• Able to provide on-call support and ready to work 24/7 operational shift. 
• Build and maintain observability (monitoring & alerting & synthetic tests) for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism.  
• Gather and analyse metrics to understand where quality exists and where support is needed.  
• Take active role in implementing Operation Readiness stories, communicate to the project/scrum teams and present 
• Implement nonfunctional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshooting. 
• Maintain end-to-end security ensuring that we meet best practices standards. 
• Keep up to date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security. 
• Provide primary operational support and engineering for multiple large, distributed platforms. Adopt pan-TR operation principles to ensure consistency and efficiency. 
• Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks. 
• Provide a balanced view of feature support speed and reliability with well-defined service level objectives. 

About You:

You're a fit for the role of Tech Lead - Operations Support if your background includes:

• Years of Experience: 9 - 12 Years 
• Minimum of 7+ years of experience as Senior DevOps/Operation engineer, with hands on experience in operating a Cloud based services & Products, using AWS/Azure platforms. 
• Experience & knowledge of AWS services, such as Cloud Front, ECS, Route53 - huge advantage 
• Experience in cross versatile OS platform like Microsoft Windows, Linux 
• Must have scripting and programming experience (Bash, PowerShell, Python) 
• Must have hands on experience over Distributed logging: Datadog, SumoLogic, CloudWatch 
• Experience on Authentication, Authorization, SSO – Single Sign-On and MFA – huge advantage 
• Knowledge on IAM – Identity and Access Management with some standard protocols like SAML 2.0, OAuth 2.0, OpenID, SCIM etc. 
• Experience with bug tracking tools such Microsoft ADO 
• Knowledge on a release deployment process. 
• Strong technical knowledge on Monitoring tools like Datadog, ELK and has experience in creating monitors, dashboards and alert metrics with integration skills over various platforms.