Associate SRE

About the role -

• Manage environments in cloud.
• Major work would be on handling Thomson Reuters application installations and troubleshoot application issues on Windows based systems
• Application patching, applying product specific application fixes on Assembly and Production systems.
• End to End application/product testing.
• Maintain strong links with 1st Level groups as well as Development.
• Maintain relationships with integrators to ensure operational requirements are met.
• Management of change required to support product enhancement and growth.
• Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
• Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
• To follow defined project, implementation and support processes.
• To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured
• To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
• On-call responsibilities is required for this Role
• Perform related duties as assigned or requested.
• Perform the Incident root cause analysis.
• Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.
• Determine and correctly resolve server related issues and incidents in a timely manner
• Have the ability to run with projects/issues solo as well as work in a team environment 
• Minimum 2 years experience with various software applications Windows Administration and Troubleshooting. 
• DevOps in AWS: Experience in AWS DevOps specific services (CodeBuilt, Code Deploy, CodePipeline, ECS, EKS, able to set up CI/CD pipeline on AWS
• Be a Team Player – work in a collaborative team-oriented environment, share information, respect diverse ideas, interact with customer, partner with cross functional and remote teams.

About You:

• ITIL based release management processes. 
• Experience with Web Applications, Good experience on .Net based Applications. 
• Experience on scripting. 
• Knowledge on any software programming language.
• Knowledge on Database
• Working knowledge of some scripting language (Shell, Perl, Python).
• Working knowledge of SQL commands.
• Good analytical skills (root cause analysis and create solutions to resolve incidents). 
• Good verbal and written communication skills.
• Have a strong desire to identify ways for improving processes and documentation.