Associate Solution Engineer

Key Responsibilities

• Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations.
• Participate in customer discovery sessions to understand technical requirements and business goals.
• Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration.
• Help design and configure proof-of-value.
• Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way.
• Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs.
• Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation.

To ensure you’re set up for success, you will bring the following skillset and experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 0–3 years of experience in a technical, consulting, or customer-facing role.
• Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders.
• Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support.
• Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes).
• Passion for technology and a strong desire to understand enterprise IT challenges.
• Team-oriented, adaptable, and eager to learn in a fast-paced environment.

• Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar.
• Basic scripting or API knowledge (e.g., Python, JavaScript, REST).
• Familiarity with ITIL, DevOps principles, or service management concepts.
• Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus.