Automation and System Engineer

Direct Responsibilities

·       Make the housekeeping of our services (check that our platforms / services are fully and constantly up and running with decent performance for our customers).

·       Ensure patching and updates for systems, applications and images

·       Ensure certificates renewals

·       Contribute in automation development for production & non production tasks

·       Incident support in Working hours and also in on-call requests (non working hours)

·       Management of production anomalies and non-recurrent operations (such as Disaster Recovery exercices)

·       Realize applications and platforms deployment tasks

·       For a predefined applications scope take care of ITSM processes based on ITIL framework: 

o   Incidents 

o   Requests 

o   Changes 

·       Ensure that SLA targets are met for above activities 

·       Handover to Paris teams if knowledge and skills are not available in ISPL 

General Responsibilities

·       Contribute to the knowledge transfer with Paris teams

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions

·       Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).

Technical & Behavioral Competencies