COE Specialist II (HOs)

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Solving difficult problems: Seek to understand the complexity of customer issues, and employ your critical thinking, problem-solving, and case leadership skills to proactively solve these contacts successfully and efficiently.
2. Educating our customers for the future: Play a meaningful role in proactively educating customers and providing alternative user experience support channels
3. Being customer-centric: Be conscientious of our customers’ issues, and provide outstanding customer service to turn their negative experiences into positive ones.
4. Working collaboratively with others: Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the quality of Uber’s customer support to drive a culture of learning and continuous improvement within the company.

---- Basic Qualifications ----

Graduation

---- Preferred Qualifications ----

1. Comprehension skills: Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause.
2. Communication skills: Excellent composition skills (speaking and writing) to expertly and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone).
3. Problem-solving skills: Ability to break down sophisticated problems, offer well-thought-out recommendations, and push problems to resolution
4. Work experience in customer service: Experience of handling customer queries in a dynamic, constantly evolving environment