Cloud Automation

Role Description
Owner of Prosimo Cloud networking technical owner in VBTS for customer operations and drive network automation strategy for customer operations
Work on new customer opportunities to enable an edge for VBI as well as transform current complex network environments through code & automation.
With disruptive propositions that Customer Operations could innovatively add to support VBI in partnership with PPE, there shall be a great transformation that is expected. In addition, Prosimo, that is going to transform the cloud networking approach, the role is expected to bring big benefits to Vodafone Business. 
There shall be great level of engagement across these three interfaces as there is a massive need to bring customer requirements to table beyond standard offerings

The role would manage resources in the UK with a pool of apprentices and graduate and hence this is equally heavy on teamwork and leadership too
This role is all about Innovation & Change from legacy monolithic block of operations to the next generation Intelligent Operations that would be built on TMForum framework to set the stage before we move into AIOps framework. Items such as IaC / Infrastructure as a Code and by adopting Network Reliability Engineering as such.

Essential
    Telecommunications and IT service models and their practical application 
    ITIL fondation qualified
    Business processes design and documentation
    Experience in escalation of incidents to, and in driving incident resolution with, technology vendors / OLO / Third party suppliers.
    Broad experience of continuous: Process, Systems, and Capability improvements
    Preferably Degree educated or equivalent. MBA preferable.
    Maintenance of team interactions pertaining to performance, areas of improvement and feedback in addition to updating career goals & personal development plans of team members followed by review & update.
    Ensure management & escalation of critical situations and update stakeholders on sensitive incidents for smooth functioning of operations. 
    CCNA / CCNP certified
    Six Sigma Green Belt 
    Project management experience / certification
    Excellent knowledge of tools and platform in Vodafone

    Sound technical awareness for complex products and solutions within the CWW product portfolio
    Customer Relationship Background
    Proven track record managing and governing Improvement Programmes
    Knowledge of Telecoms and System Integrator Businesses 

Desired Diploma / Graduates /MBA/ 

ITIL/Six Sigma
 

Role

Primary Skills (not more than 2): 
•    Extensive experience in Networks spanning LAN, WAN, SDN & Cloud Networking across major hyperscalers 
•    CCIE or equivalent or 12+ years of hands on experience with at least 3+ years in a 3rd line type function 

Alternate Skills (if applicable): 
•    Ability to setup PoCs, Pilots and getting the unworkable solutions working to run customer events
•    Ability to comprehend complex requirements and demonstrate them in the simplest way possible
•    Role purpose:  Responsible for setting up and running the cloud network & automation function in VBTS Customer Operations in Intelligent Operations team. By implementing the right strategy, the role would require transforming the existing network operations team to move towards a #NetDevOps culture by adopting the right Vodafone Technology & Industry framework. One of the key role would also be to support the Cloud networking product “Prosimo”