Cloud Managed Services Engineer

nttdata

Mumbai 7 Years Exp Posted 460d ago

Key Responsibilities:

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
Performs necessary checks, apply monitoring tools and respond to alerts.
Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
Assists in analyzing, assigning, and escalating support calls.
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary.
Provides onsite technical support to clients and provide field engineering services to clients.
Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
Proactively identifies opportunities for work optimization including opportunities for automation of work.
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.

Required Experience:

Experience of 7+ years with relevant experience of 3+ years in GCP.
Good understanding of cloud architecture.
Deployment of cloud services using Terraform
Defining and configuring the alert thresholds as directed by the Cloud CoE.
Monitoring Incident triggered and responding to the relevant team basis the RCA.
Report Generation and Data Submission basis the requirement raised by various teams.
Implementation of Cloud Security controls as directed by Info-Sec team.
Follow-up for audit and compliance point closure post implementation.
Cloud Process Automation and Standardization
Golden AMI creation and patching of the golden images.
Updating the AMI access across accounts for latest image deployment.
Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies.
Deep understanding of Service Management best practices frameworks such as ITIL.
Effective troubleshooting and analytical skills and ability to manage complex and technical projects.
Good communication skills and an ability to develop relationships with customer external stakeholder’s levels.
Basic understanding of network & security, data center architecture
Professional cloud certifications preferred