Cloud Ops Manager

What you will accomplish: 

• Build out and lead the Cloud Operations offshore team, focused on working closely with onshore Cloud Operations to deliver operational excellence.

• Act as a key point of contact for stakeholders, providing updates on project status, addressing concerns, and managing expectations. 

• Deliver applications to production, and proactively seek out opportunities to improve efficiency and productivity.

• Ensure the Cloud Operations offshore team adheres to best practices, coding standards, quality standards, and architectural guidelines, fostering a culture of technical excellence and continuous improvement. 

• Recruit, onboard, and mentor top engineering talent, building a high-performing team capable of delivering a world-class developer experience. 

• Encourage a culture of continuous improvement by regularly soliciting stakeholder feedback and implementing iterative improvements.

• Stay up to date with industry trends and emerging technologies, identifying opportunities for innovation and differentiation in the Cloud Platform offerings. 

• Review and contribute to developing documentation, tutorials, and training resources to bring Cloud Operations resources up to speed.

What you will bring: 

• 7+ years of overall experience in software engineering, DevOps, or Cloud Platform roles, with at least 5+ years working with AWS.

• Experience with infrastructure as code (Terraform), container orchestration (Kubernetes), Public Cloud operations/management, data security and compliance, all phases of the SDLC?

• Familiarity with CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI, GitHub Actions, Argo CD).

• Agile methodology including using common practices such as workflow management and tracking (Jira), and tracking resource usage.

• Prior experience in a lead role managing DevOps or Cloud Platform teams is preferred, with a focus on experience administering public cloud infrastructure and systems, and cloud-native technologies

• Demonstrated success in collaborating effectively across multiple departments to support the delivery of high-profile, cross-functional projects.

• Ability to lead and mentor globally distributed or offshore teams, including managing performance and building a high-engagement culture in a remote environment. Experience developing and maintaining runbooks, SOPs, technical documentation, and onboarding materials to support scalable global operations.

• Stakeholder management across regions – Experience with working closely with stakeholders in different regions (e.g., North America, Europe) to align Cloud Operations strategies.

• Flexibility in working hours (at least 1 hour of overlap with 8-5 Eastern Time)

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field from a recognized university.