Cloud Ops

infogain

Bangalore 4.5 Years Exp Posted 551d ago

ServiceNow Expertise: Demonstrate strong knowledge of the ServiceNow platform, including modules such as ITSM, ITAM, and Service Portal.
Customization and Extension: Customize and extend the ServiceNow platform using JavaScript, Business Rules, UI Actions, UI Policies, Client Scripts, and Script Includes.
Module Configuration: Research and configure new modules based on client requirements and business needs.
API Integration: Utilize ServiceNow APIs to integrate with other systems and enhance platform capabilities.
Technical Troubleshooting: Troubleshoot and resolve technical issues related to ServiceNow, ensuring minimal disruption to services.
Workflow and Automation: Leverage ServiceNow’s platform tools like Workflow and Flow Designer to automate processes and improve efficiency.
ITIL Framework: Apply knowledge of the ITIL framework within the ServiceNow environment to enhance service management practices.
Integration Management: Manage ServiceNow integrations, both inbound and outbound, to ensure seamless data flow and system interoperability.
Deployment and Migration: Ensure successful testing, deployment, and migration of ServiceNow configurations and deployments on time.
Client Communication: Communicate effectively with clients to address queries and deliver solutions following best practices.
Agile Methodologies: Work within an Agile development environment, applying Agile methodologies to manage and deliver projects efficiently.

Qualifications:

Proven experience with the ServiceNow platform and its various modules.
Proficiency in JavaScript and ServiceNow scripting tools.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Experience with ServiceNow APIs and integrations.
Familiarity with ITIL practices and their application in ServiceNow.
Ability to work in an Agile development environment and manage multiple tasks effectively.
Excellent communication skills and the ability to collaborate with clients and team members.