Cloud Release Manager

Release Management Responsibilities

• Develop and implement Release Management strategy for Core banking solutions, including cadence, versioning, and scheduling – ensuring alignment with new regulatory requirements.
• Define and maintain the release strategy, roadmap, and schedule for the software applications in scope.
• Collaborate with the stakeholders and project managers to align the release deliverables and dependencies with the business objectives and priorities.
• Manage the release lifecycle, from planning and preparation to deployment and validation, across different environments and platforms.
• Coordinate the release activities and resources, such as code merges, builds, tests, deployments, configurations, and approvals, using appropriate tools and methodologies.
• Ensure that the release quality and compliance requirements are met, such as code reviews, testing coverage, security checks, documentation, and audits.
• Communicate the release status, progress, issues, and risks to the relevant parties, and escalate any problems or conflicts that may affect the release scope, schedule, or quality.
• Analyze the release metrics and feedback and identify and implement the lessons learned and best practices for continuous improvement.
• Provide support and guidance to the release team and other stakeholders and foster a culture of collaboration and excellence.
• Establish Release Management policies and standards to ensure successful deployments. Define pre-release testing requirements and sign-off governance to maintain high-quality releases.
• Maintain understanding of complexity of environments and instances (50+ instances across cloud environments)
• Plan, schedule and sequence releases and change requests balancing regulatory requirements, major releases, updates, and patches.
• Implement approaches to minimize customer impact and downtime during releases, ensuring a seamless customer experience.
• Provide training and guidance to teams and support the creation of comprehensive release notes and documentation to support each major release.
• Plan and supervise annual technology stack upgrades to ensure the system remains current and secure.
• Plan and supervise automation tools and techniques to enhance the efficiency and reliability of the release process

Experience Required

• People/Team management across local and global geographies/timezones
• Basic project / program management skills
• Business or functional knowledge from stakeholder communities
• Knowledge of tools like Service Now, JIRA, Aha and other Project management tools
• Service Desk, Ticket management applications
• Software release management and governance methodologies
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working with clients in a consulting or professional services environment is a plus.
• Language skills and ability to handle global teams