Cloud Support Engineer (Analytics)

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 2+ yrs experience in relevant technical position
- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) OR exposure to search services fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key open source products like Elasticsearch and Solr OR exposure to streaming services like Kafka / Kinesis.
- Experience in Business Analytics application, support, and troubleshooting concepts; Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory); Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, URL or related)

PREFERRED QUALIFICATIONS

- Experience in a customer support environment and Experience in analyzing, troubleshooting, and providing solutions to technical issues
- Knowledge in data warehousing and ETL process § Understanding of Cloud Computing concepts; Experience in scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
- Expertise in any one of the Data warehouse technology (example Redshift, Teradata, Exadata or Snowflake) OR expertise in search services products like Elasticsearch / Solr; Expertise in streaming services like Kafka / Kinesis