Cloud Support Engineer (Networking)

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 2+ yrs experience in relevant technical position
- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related);Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing); Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services); Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux); Experience in monitoring IT services and good command of associated technologies

PREFERRED QUALIFICATIONS

- Experience configuring virtual server environments; Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
- Experience managing full application stacks from the OS up through custom applications; Experience configuring software-based Load Balancing solutions; Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
- Good understanding of security best practices; Good understanding of distributed computing environments and methodologies