Cloud Support Engineer

BASIC QUALIFICATIONS

- Bachelor’s degree OR equivalent experience in a technical position; Requires minimum of 2+ yrs experience in relevant technical position.
- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP; Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures; Strong Unix/Linux or Windows system administration skills.
- Knowledge of filesystem, block and object storage; Knowledge of Storage architectures and backup/DR strategies; Experience operating and troubleshooting email services and SMTP.

PREFERRED QUALIFICATIONS

- Understanding of Content Delivery Networks (CDN). Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig. Experience working with REST API based services. Exposure to OS and networking security concepts and standard methodologies
- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming). Knowledge of compressed and uncompressed digital video and audio standards, especially around HEVC, H.264 and MPEG-2 technologies. Knowledge of video packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows
- Prior working experience with AWS Services e.g. Cloudfront, Simple Email Service and AWS Elemental Media Services. Experience with Cloud architecture patterns and distributed computing concepts
- Strong written, verbal, and documentation skills to effectively communicate with customers and peers