SFSC QA Engineer

Understand business requirements and prepare test scenarios, test cases, and test data.

Perform functional, regression, integration, SIT, and UAT testing for Salesforce Service Cloud applications.

Validate workflows, case management, omnichannel, CTI integrations, knowledge base, and service console functionalities.

Execute API and interface testing between Salesforce and external systems.

Identify, log, track, and retest defects using defect management tools.

Work closely with business analysts, developers, and stakeholders during sprint cycles.

Support release validation and production deployment activities.

Prepare QA status reports and testing metrics.