CloudOps Engineer - AWS

Be a champion for department initiatives and values by ensuring all actions promote the department’s mission statement

·       Work Closely with AWS Professional Services team in the AWS migration project to migrate the symplr products from other hosting platforms into AWS Cloud.

·       Work closely with the DevOps engineers in setting up the controlled environments of symplr products built on the AWS Cloud using IaC.

·       Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers during the AWS migration.

·       Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediate problems in the environment.

·       Implement monitoring, alerting, notification and metrics collection for

o  Infrastructure and application performance

o  System uptime

o  Error rate

·       Monitor and continually improve the capacity and reliability of our production environment infrastructure.

·       Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance.

·       Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability.

·       See opportunities for automation and reduce the operational workload, build scripts, introduce new tools and practices as needed

·       Work with other Cloud Infrastructure engineers and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure.

·       Communicate to stakeholders and handle the deployment/maintenance/support efficiently

·       Ticket Handling and Support

o  Tickets that are handled should have clear communication and correct stakeholders involved

o  Tickets should be completed within the SLA and should be clearly informed, documented if there are any delays or improper tickets.

o  Tickets should have proper comments to close the ticket including steps for resolutions, screen shots.

o  Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary.

Work Experience

·       5+ years of experience with any public cloud provider such as Amazon Web Services (AWS) and On-Prem Servers

·       Hands-on experience on migrating workloads from On-prem or other cloud hosting platforms into AWS cloud.

·       Solid understanding of standard TCP/IP networking, Load Balancing and common protocols like DNS, HTTPS

·       Good knowledge on CI/CD tools like Azure ADO, GitHub Actions, Jenkins etc

·       Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus).

·       Incident Management experience (from tools like PagerDuty)

·       Good understanding of Web Servers & Database

·       Good understanding in Docker and Kubernetes.

·       Good scripting knowledge & Software life cycles model.

·       Good understanding of DevOps practices.

·       Should have worked on high traffic & highly scalable systems in past

·       Knowledge of fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance)

·   &