Engineer
oraclecloud
Job Description
- Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure
- Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation
- Monitor system performance, availability, and health using tools like Azure monitor & Datadog
- Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
- Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, etc.).
- Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
- Implement and maintain automation scripts for cloud operations using tools like Azure Function, Azure Resource Manager and Terraform
- Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
- Takes ownership of the escalated cases from associate engineers and take it to the resolution.