What you will do:

• The candidate provides Operate and Admin support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards.

• Provides technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/ transformation efforts.
• Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
• Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

What you will bring:

• Resolve customer’s issues via the telephone, email or remote sessions.
• Reproduce issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

• Must Have:

• Broad technical knowledge on HPE ISS solutions – Installing, Configuring & Troubleshooting of C7000 enclosures, HPE Synergy, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
• Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE(as Bare-Metal OS & as VMs on Hypervisors) and VMware
• Working knowledge on Redhat/SUSE Linux
• Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Knowledge on DAS Storage & HBAs – Smart Array /RAID, SSDs SAS, SATA etc
• Disaster Recovery planning and conducting DR tests.
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Linux Vulnerability assessment and Mitigation
• Serviceguard cluster configuration and management on Linux and Integration with Database and ERP Solution
• Knowledge on Patch deployment solutions – Redhat Satellite , SUSE Manager
• Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)
• Should be ready to work in rotational shifts and on weekends.
• Good written and verbal communication skills (Mandatory).
• Zeal for going the extra mile to solve customer issues.

• Good to have:

• Understanding of Rest API, Powershell, databases like SQL/Postgress, etc.
• Operating Systems Knowledge – administration a