Consultant Specialist

In this role, you will:

• Carry out tasks to support the HSBC Storage Automation platform and onward integrations to other automation platforms

• Engage, triage, troubleshoot, diagnose and as needed resolve issues with the automation platform, using observability tools, logs/metrics and simulated users/queries to measure end-user performance and service quality

• Develop fixes and improvements to improve availability and increase performance of the automation platform

• Assist and guide other teams in diagnosing and fixing issues, with other automation platforms, the automation playbooks/workflows or the storage device/API endpoint itself.

• Raise cases and work with vendors as needed.

• Develop Cloud based infrastructure platforms and deliver supporting infrastructure, platforms etc. “as a Service” by working with Business & other DevOps teams

• Determine the strategic direction and execute in each of the Technology areas under Enterprise Services responsibility

• Risk and Cost Management

• Ensure Service Quality Targets are met for offered platform services

• Business stakeholder management to define product roadmaps and market available capabilities

• Write development code, understand a DevOps Continuous Integration / Continuous Delivery pipeline, and build automated test scripts (for infrastructure products and upgrades), and maintain automation interfaces between systems.

Qualifications - Internal

To be successful in this role, you should meet the following requirements:

• Expertise in Server operating systems – Linux RHEL/Windows/VmWare

• Expertise in all aspects of Storage - Dell PowerMax/SRDF, Pure FlashArray, HPE Primera/Alletra, Cisco MDS/Brocade, NetApp FAS file service, CommVault, Netbackup, Data Domain, Dell ECS, Storage Grid

• End to end server mapping from server to storage

• Expertise providing technical support in a large Enterprise environment

• Experience in using Python API Development (FastAPI), Ansible/AAP, Docker, Kubernetes, Shell Scripting to be able to implement storage automation and as-a-service offerings.

• Expérience of troubleshooting in Infrastructure automation Environments.

• Capable of product testing and qualification.

• Well experienced in server and storage remediation

• Past working experience in a storage / scripting / automation role

• A deep technical understanding of Cloud and Storage Infrastructure

• Infrastructure as Code and automation/orchestration technologies, such as Puppet / Chef / Ansible Tower / Jenkins, GitHub, PowerShell

• Experience of continuous integration / continuous delivery software engineering approaches

• Experience working in relevant environment/s, i.e. server engineering in a similar function is desirable but not essential

• Experience working in relevant market/context, i.e. IT in finance, Storage is desirable but not essential

• Experience in Agile methodologies and DevOps practices is desirable but not essential

• Role relevant qualifications, i.e. EMC, Pure, cloud related is desirable but not essential

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change.

• Self-awareness with confidence to work independently and take responsibility for own development

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Planned projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques

• Experience of building effective customer relationships which create customer advocacy

• Willingness to undertake the training / study required in this role for new products and services