Data Engineer
nttdata
Job Description
- Provide Level 2 / Level 3 AMS supportfor a global Data Platform operating 24/7.
- Monitor and support scheduled jobs, workflows, notebooks, and data pipelines on Databricks.
- Monitor and manage ETL orchestration processes developed with Talend 8.
- Perform operational support activities on Talend clusters hosted on Microsoft Azure.
- Investigate incidents related to failed jobs, data processing errors, performance issues, connectivity problems, and platform unavailability.
- Analyze logs and metrics using Kibanaand other monitoring tools.
- Troubleshoot Sparkjobs, SQL queries, REST API integrations, and data ingestion flows.
- Support data validation and reconciliation activities across platform components.
- Interact with business users, data engineers, application owners, and global support teams to manage incidents, requests, and escalations.
- Execute standard operating procedures, runbooks, restart procedures, and recovery actions.
- Contribute to root cause analysis and problem management activities.
- Identify recurring issues and propose automation, monitoring, or process improvements.
- Support Power BI dashboard-related issues, including data availability, refresh failures, and connectivity troubleshooting.
- Ensure service continuity in line with agreed SLAs, operational KPIs, and escalation procedures.