Application Support Engineer

Application Deployment & Management

• Deploy, configure, and maintain ROMeo application components and supporting software across Azure-hosted environments.
• Install, configure, and support dependent workloads, services, databases, interfaces, and third-party integrations required by ROMeo.
• Perform application upgrades, patching, migrations, and release deployments.
• Validate deployments through automated testing, health checks, and operational readiness reviews.
• Ensure application availability, performance, and reliability across development, test, and production environments.

Cloud Infrastructure Engineering

• Provision and manage Azure infrastructure including:
• Virtual Machines
• Virtual Networks
• Network Security Groups
• Storage Accounts
• Load Balancers
• Key Vaults
• Managed Disks
• Implement Infrastructure as Code (IaC) to standardize and automate environment deployment.
• Support capacity planning, performance tuning, backup, disaster recovery, and resilience activities.
• Ensure infrastructure deployments comply with enterprise architecture and cybersecurity standards.

CI/CD Pipeline Development & Automation

• Design, develop, and maintain CI/CD pipelines for automated provisioning and deployment of ROMeo infrastructure and software components.
• Implement end-to-end deployment automation using:
• Terraform
• Ansible
• Azure DevOps Pipelines
• Git-based source control
• Automate infrastructure provisioning, server configuration, application installation, patching, and validation activities.
• Develop reusable deployment templates and automation frameworks to improve deployment consistency and reduce operational effort.
• Integrate security, compliance, testing, and approval controls into deployment pipelines.

Infrastructure as Code (Terraform)

• Design and maintain Terraform modules for Azure infrastructure provisioning.
• Manage and version infrastructure configurations using Git repositories.
• Optimize Terraform deployments for scalability, maintainability, and security.
• Perform infrastructure lifecycle management including provisioning, updates, and decommissioning.
• Troubleshoot Terraform deployment issues and state management challenges.

Configuration Management (Ansible)

• Develop and maintain Ansible playbooks, roles, inventories, and deployment workflows.
• Automate:
• Operating system configuration
• Application installation
• Service deployment
• Configuration changes
• Application updates
• Compliance validation
• Standardize server configurations across environments.
• Ensure configuration consistency and repeatability through automation.

Application Support & Operations

• Provide Level 2/Level 3 support for ROMeo production and non-production environments.
• Investigate and resolve application, infrastructure, and integration issues.
• Conduct root cause analysis and implement corrective actions.
• Monitor application health, performance, and system availability.
• Coordinate issue resolution with infrastructure teams, vendors, and business stakeholders.

Security & Compliance

• Ensure deployments comply with cybersecurity requirements and cloud governance standards.
• Support vulnerability remediation and patch management activities.
• Implement secure deployment practices within CI/CD pipelines.
• Participate in security assessments, audits, and compliance reviews.
• Manage application access controls and privileged account requirements.

Documentation & Continuous Improvement

• Develop and maintain:
• Deployment runbooks
• Architecture diagrams
• Support documentation
• Recovery procedures
• Operational standards
• Identify opportunities for automation and operational efficiency improvements.
  • Contribute to platform modernization and cloud transformation initiatives.