DevOps / Cloud Support Engineer

Key Responsibilities

* Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure

* Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads

* Lead incident response, perform root cause analysis (RCA), and document post-mortems

* Monitor system health, respond to alerts, and ensure SLA/SLO compliance

* Manage and maintain Infrastructure as Code (Terraform)

* Develop automation and operational scripts using Bash, Python, or Go

* Support CI/CD pipelines and deployment workflows

* Collaborate with engineering teams to resolve systemic issues and improve reliability

* Participate in on-call rotation as needed

## Required Qualifications

* Hands-on experience supporting production Kubernetes environments

* Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.)

* Experience with Terraform for infrastructure provisioning and maintenance

* Proficiency in Bash scripting and basic programming in Python and/or Go

* Strong Linux systems administration and networking fundamentals

* Proven troubleshooting experience in distributed/cloud-native environments