DevOps / Cloud Support Engineer

## Key Responsibilities
 

•  Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure
•  Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads
•  Lead incident response, perform root cause analysis (RCA), and document post-mortems
•  Monitor system health, respond to alerts, and ensure SLA/SLO compliance
•  Manage and maintain Infrastructure as Code (Terraform)
•  Develop automation and operational scripts using Bash, Python, or Go
•  Support CI/CD pipelines and deployment workflows
•  Collaborate with engineering teams to resolve systemic issues and improve reliability
•  Participate in on-call rotation as needed
   

## Required Qualifications
 

•  Hands-on experience supporting production Kubernetes environments
•  Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.)
•  Experience with Terraform for infrastructure provisioning and maintenance
•  Proficiency in Bash scripting and basic programming in Python and/or Go
•  Strong Linux systems administration and networking fundamentals
•  Proven troubleshooting experience in distributed/cloud-native environments
   

## Preferred Qualifications
 

•  Experience in 24/7 production support environments
•  Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.)
•  Knowledge of Docker and containerization best practices
•  Understanding of cloud security and access control
  •  Some experience with Python