DevOps / SRE Lead

• Own uptime, incident response and root cause analysis for production, including vendor failover and degradation paths for third-party telephony and model APIs, and a fair, sustainable on-call model.
• Build and run the deploy pipeline, environments and rollback paths.
• Own platform security: secrets, access control, and [compliance scope].
• Own observability: logs, metrics, alerts and dashboards that catch problems before a customer or CSM does.
• Own cloud cost: a published plan, a dashboard that shows progress, and savings that stick as the rooftop count grows.
• Automate toil with agents and scripts; build runbooks and let the rest of engineering self-serve.
• Build and lead a small DevOps/SRE team over time; hire and raise the bar.

What we look for

• You have run production for a product customers pay for, and led or been on the hook for its on-call.
• Deep infrastructure knowledge: AWS, containers and orchestration, CI/CD, infrastructure as code, networking, databases in production.
• Strong agentic builder: you automate with Claude Code or similar tools and can show examples.
• You stay on an outage until the cause is proven and prevented, and you tell people early when something is going wrong.
• Proven incident leadership: calm under pressure, clear written post-mortems, fixes that remove the class of problem.
• Cost discipline: you have cut cloud spend without hurting reliability.
  • Security and secrets management in production.