DevOps Engineer
five9
Job Description
- Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
- Build and manage scalable cloud infrastructure on AWS and GCP
- Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
- Automate deployment, monitoring, and operational workflows across distributed systems
- Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
- Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
- Develop and maintain reusable automation modules and frameworks
- Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
- Work with REST APIs and integrate services across systems and platforms
- Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
- Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)
Qualifications & Skills
- 3+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
- Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
- Strong experience with cloud platforms such as AWS and GCP
- Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
- Solid understanding of CI/CD pipelines (GitLab, or similar)
- Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
- Familiarity with voice technologies and protocols such as SIP and RTP
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively in distributed, cross-functional teams