DevOps Engineer 2

Core Responsibilities

• Able to perform effective Incident Management from incident start through resolution, partnering with Engineering and Deployment to determine root cause, and drive rigorous Problem Management to follow through on actions items.
• Fosters and encourages a culture of clear and precise communication, continuous improvement, and employee engagement
• Focused on best-in-class reliability engineering and operations methodologies
• Focused on reducing alerts and decreasing MTTR.
• Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization
• Regularly review and understand upcoming changes with an eye toward possible conflicts, process issues or necessity for extra vigilance
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Strong experience in Application Support and Operations, with Event management, Incident Management, Problem Management and Change Management.
• Must have experience in running Incident Bridges, Sending Incident Communications as an Incident Manager .
• Must have experience in running Major Incident Bridges ( P1 / P2) .
• Exceptional written and oral communication skills, with ability to articulate complex situations clearly and plainly.

• Technical experience :

• Good understanding of Application Architectures , Microservices , API’s , CDN, CMS, Application Load Balancers, Databases, webservices, Middleware,  
• Knowledge of Microsoft authentication, Microsoft Windows, MS Office 365 suite, Networking, Security DNS, AWS/Azure Cloud computing, Weblogic, or other areas as a developer or fix agent.
• Highly collaborative with a strong work ethic.
• Embraces challenges, displays strong creative flexibility.
• Bachelor’s degree or equivalent.
• Familiarity with Site Reliability Engineering (SRE), ITIL .
• Working Knowledge of any Cloud computing platform (AWS, Azure, etc).