Support Engineer

        Support application enhancement activities to improve overall system performance and functionality.

·        Implement technical changes in the application to drive business growth and efficiency.

·        Leverage DevOps tools and best practices to streamline technical workflows, automate processes, and enhance overall system reliability and scalability.

·        Drive technical coordination and support continuous improvement initiatives across the team.

·        Provide technical guidance and operational support to ensure seamless service delivery.

Contributing responsibilities

·        Team player

·        Effectively communicate work and delivery status

·        Open to adaptation of new technology, learning and implementation within the project.

·        Ensure delivery timelines are met while maintaining high quality and compliance standards.

Technical & Behavioral competencies

·        5-6 years of professional working experience in Devops practice and Linux operations, hands-on experience in application support, monitoring and operational enhancements.

·        DevOps Practice – git lab CI/CD, container orchestration (Docker, Kubernetes), Ansible and other DevOps collaboration platform & Linux.

·        Hands-on experience in Infrastructure as service IaC, Kubernetes as service KaaS

·        Internet & Intranet architecture – Understanding about Load balancer, Nginx, Proxy, SSL certificates

·        Working knowledge of ELK Stack (open-source centralized logging and observability platform)

·        Hands-on experience with infrastructure and monitoring provisioning tools

·        Application monitoring and troubleshooting skills

·        Proficiency in log monitoring, dashboard creation, and alert setup

·        Proficient in analytical skills 

·        Excellent oral and writing communication skills 

Specific qualifications

·        5 - 6 years of experience along with Bachelor's Degree - in IT, Computer related field or equivalent experience.

Skills Referential (Required knowledge, skills and abilities)

Other Skills:

-          Agile methodology exposure

-          Knowledge of banking products is a nice to have

-          Proactive mindset