DevOps Engineer

Actively engaging with customers and other support teams as a DevOps/Cloud subject matter expert
and escalation point.
 Assisting in the transformation of architecture and technologies, driving adoption of leading edge
cloud services.
 Leading modernization and optimization efforts to improve reliability and scalability of systems and
platforms.
 Assisting the customer with management and improvement with CI/CD pipeline and configuration
management tooling and approaches.
 Driving efficiency and reducing error rates with scripting and automation.
 Providing prompt, efficient, detailed, customer-oriented service to Taos customers
 Working with other customer support teams to ensure a consistent and high-quality level of support
 Being a voice and advocate for our customers when something does not feel right
 Acting as an advocate for our customer, reporting and acting on observed areas for improvement
 Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting
innovative solutions on behalf of the customer experience
 Assisting with customer communication during critical launches and support events
 Assuming responsibility for developing detailed knowledge about specific product lines and features
 Ensuring internal knowledge reference pages are updated
What you’ll bring with you:
 Minimum of 5 years working directly with, or in support of Cloud technologies (GCP, Azure, AWS)
 Demonstrated knowledge of DevOps principles. Hands-on experience required.
 Experience with containerization and/or microservices architecture (Docker, Kubernetes, etc.)
 Practical experience migrating applications, services and/or servers from on-premises/data centers
to the cloud.
 Experience with configuration management and automation (Terraform, DSC, Ansible, etc.)
 Multiple platform certifications, or equivalent experience (Windows, Linux, etc).
 Senior-level Linux administration.
 One or more Architect level cloud certifications (Google Cloud Platform, Azure, AWS).
 Demonstrated analytical/troubleshooting skills and drive to solve problems
 Demonstrated ability in at least one scripting language (Python, Bash, PowerShell, etc.)
 Ability to work weekends and/or evenings
 Demonstrated ability to lead customer discussions and articulate the alignment of technology and
business objectives
 Proven success in a fast-paced support environment