DevOps Engineer
thomsonreuters
Job Description
In this opportunity as a DevOps Engineer, you will:
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· Analyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels.
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· Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
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· Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover.
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· Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes.
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· Mitigates customer impact of issues and defines, reviews, and executes workarounds.
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· Conducts root cause analysis and correlation of other system and/or application problems of high complexity.
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· Carries out unit testing and implements application changes developed or modified, ensuring application behavior meets the needs of the client and business.
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· Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status.
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· Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement.
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· Develops, configures, or supports tools for system monitoring and/or troubleshooting.
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· Provides input for technical plans and solutions.
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· Provides advice or training to users about application functionality.
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· Provides technical guidance to less experienced team members.
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· Manages multiple and sometimes competing priorities.
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· Performs actions aligned with defined standards and best practices.
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· Performs occasional work outside standard business hours as part of an on-call rotation
About You :
You’re a fit for the role of DevOps Engineer if you:
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Bachelor’s degree in computer science or related technical field.
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2+ years of experience as a Cloud Engineer/SRE or similar role
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· 2+ year of hands-on experience on Azure SQL, AKS clusters, Azure DevOps, Azure CLI, ADO Pipelines.
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· Good Knowledge on Bicep Deployments and GitHub Actions
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· Good Knowledge on Cloud Services and able to handle the Cloud Infrastructure.
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· 2+ year of hands-on experience on DevOps technologies like Git, CI/CD, infrastructure automation, ADO Pipeline, containerization, and orchestration.
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· Scripting knowledge like Shell script, PowerShell, bash, yaml and groovy
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· Tools like GitHub actions, Kubernetes, Ansible, Docker, etc.
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· Working experience on Clusters and High Availability solution
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· Hands-on experience in Linux/Windows infrastructure & knowledge of networking
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· Collaborate and communicate with other team members to decompose large tasks into small testable tasks.
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· Experience with integrating into a team employing Agile and Scrum methodologies