Senior DevOps Engineer

We're also Customer Zero for everything we ship. Rosa, Digital Recruiter, and the rest of our digital workforce run inside our own business before they run inside anyone else's. That means release engineering here isn't a back office concern. It's the floor the whole product stands on.

You'll own how our technology gets built, shipped, and run. This role reports to the Engineering Manager and is based in our Jaipur office.

Three systems have to move together for one customer to get one release. There's Salesforce, where our workforce applications live. There's Amazon Web Services (AWS), where our services and the runtimes our digital workers operate in are provisioned per customer through infrastructure as code. And there's a front end on Vercel with its own repository and pipeline. Separate repos, separate pipelines, one customer-facing release. Holding that together is the job.

We're also not a single-cloud shop, and we're not going to pretend the toolchain is settled. Some of what we run sits on Google Cloud. Some customers will insist their whole pipeline stays inside their own AWS boundary, which means building the same release path a second way. Having an opinion about those tradeoffs matters more here than having memorised one vendor's console.

Digital workers are also a different kind of workload from a normal application. Long-running jobs. Bursty load. Per-call costs that can move a lot in a week. Failure modes where nothing is technically down and the work is still wrong. Most release playbooks weren't written for that. You'll help us write ours.

One more thing worth naming plainly, because it's unusual: we're building our runbooks so digital workers can execute them, not just read them. Onboarding a customer, cutting a release, running an upgrade. Each of those is becoming a documented process a digital worker can run with a human approving the checkpoints. Deciding which steps stay human and which move to a digital worker, then building and maintaining the skills behind them, is part of this role.

This is a hands-on senior role on a small team. You'll run the pipeline, hold the pager, and set the standards other engineers follow.