DevSecOps Support Engineer

aquasec

Hyderabad 1 Years Exp Posted 434d ago

At least 1-2 years in a support role mainly experience with Docker, Kubernetes, or Openshift
Ability to reproduce product bugs, record actions, and work with engineers on a resolution
Fluent English skills in a technical cloud domain
Experience supporting users of a SaaS application product
Excellent technical writing skills
Experience supporting users of AWS, Azure, or GCP clouds
Experience supporting a security product
Experience with Systems administration in Linux
Experience with Networking (TCP/IP, DNS)
Ability to process and interpret logs, database records, etc. to fulfill support requests
Ability to engage with customers on phone calls or screen share to debug issues
Ability to read technical documentation and work with customers on a resolution
Open to working shifts, including overnight shifts (US timezone preferred)
Degree in Information Science / Information Technology, Computer Science, or Engineering
Nice to have - ability to write small scripts to demonstrate features, bugs, etc.