CloudOps Engineer

• Be a champion for department initiatives and values by ensuring all actions promote the department’s mission statement
• Work Closely with AWS Professional Services team in the AWS migration project to migrate the Client products from other hosting platforms into AWS Cloud.
• Work closely with the DevOps engineers in setting up the controlled environments of Client’s products built on the AWS Cloud using IaC.
• Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers during the AWS migration.
• Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediate problems in the environment.
• Implement monitoring, alerting, notification and metrics collection for
  • Infrastructure and application performance
  • System uptime
  • Error rate
• Monitor and continually improve the capacity and reliability of our production environment infrastructure.
• Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance.
• Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability.
• See opportunities for automation and reduce the operational workload, build scripts, introduce new tools and practices as needed
• Work with other Cloud Infrastructure engineers and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure.
• Communicate to stakeholders and handle the deployment/maintenance/support efficiently
• Ticket Handling and Support
  • Tickets that are handled should have clear communication and correct stakeholders involved
  • Tickets should be completed within the SLA and should be clearly informed, documented if there are any delays or improper tickets.
  • Tickets should have proper comments to close the ticket including steps for resolutions, screen shots.
  • Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary.

Skills Required:

• 5+ years of experience with any public cloud provider such as Amazon Web Services (AWS) and On-Prem Servers
• Hands-on experience on migrating workloads from On-prem or other cloud hosting platforms into AWS cloud.
• Solid understanding of standard TCP/IP networking, Load Balancing and common protocols like DNS, HTTPS
• Good knowledge on CI/CD tools like Azure ADO, GitHub Actions, Jenkins etc
• Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus).
• Incident Management experience (from tools like PagerDuty)
• Good understanding of Web Servers & Database
• Good understanding in Docker and Kubernetes.
• Good scripting knowledge & Software life cycles model.
• Good understanding of DevOps practices.
• Should have worked on high traffic & highly scalable systems in past
• Knowledge of fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance)
• A passion for collecting, evaluating, and improving performance metrics.
• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to work quickly and efficiently with minimal supervision
• Excellent communication skills with both written and verbal

Qualifications:

• 5+ years of Systems Engineering experience in the following areas
  • Cloud platforms (Azure, AWS) and On-Prem Servers
  • Windows and Linux Servers
  • Application Monitoring Tools (Datadog, New Relic, AppDynamics, Application Insights)
  • Log Aggregation Tools (Datadog, ELK, etc)
  • PowerShell, Bash, or Python scripting
  • CI/CD tools (Azure Pipelines, GithHub Actions, Jenkins, Octopus, etc.)
  • Infrastructure management tools (Terraform, Ansible, etc.)
  • Application Hosting (IIS,